Front Desk​/Customer Service Representative; Part-Time Substitute​/On-Call

Front Desk/Customer Service Representative (Part-Time Substitute/On-Call)

About the Organization We are The Rose Bowl Aquatics Center located in Pasadena's beautiful Brookside Park, just south of the famous Rose Bowl Stadium. Our organization offers its employees a spirited company culture, the fulfillment of knowing that our center is giving back to the community, and free & discounted programs. The Rose Bowl Aquatics Center is a 501(c)(3) non‑profit and world‑class aquatics facility that offers year round aquatic and fitness programming to children, youth, families and seniors, so that we can ensure that all generations can achieve the benefits of healthy living habits, regular exercise, and sports training.

OUR MISSION: Promoting community and well‑being through water safety, aquatic programs, and competition.

Description:

The Rose Bowl Aquatics Center (RBAC) is seeking friendly, dependable, and customer‑focused individuals to join our Front Desk Customer Service team. This is an excellent entry‑level opportunity for someone who enjoys working with people in a fast‑paced environment.

This is a part-time substitute/on-call position
, with hours scheduled only as needed to provide coverage for employee absences, vacations, and special events. Hours are not guaranteed and will vary based on operational needs.

• Welcome and assist guests in person, over the phone, and via email.
• Register customers for programs, memberships, and special events.
• Assess customer needs and provide accurate information regarding programs, schedules, and facility policies.
• Process payments, including cash, checks, and credit card transactions.
• Maintain and balance an assigned cash drawer.
• Check guests into the facility and assist with membership services.
• Answer general questions and resolve customer concerns in a professional and courteous manner.
• Maintain a clean, organized, and welcoming front desk area.
• Perform other customer service and administrative duties as assigned.

• Part‑time substitute/on‑call position.
• Scheduled only as needed for shift coverage and special events.
• Availability on evenings, weekends, and holidays is required.
• Employees should be available to work a minimum of approximately 12 hours per week when scheduled, though hours are not guaranteed.

• Starting Pay: $18.57–$19.00 per hour, depending on qualifications and experience.
• Part‑time, non‑benefited substitute position.
• Eligible for legally required benefits in accordance with RBAC policies.

• Must be familiar with basic computer skills (Internet, Email, Keyboard and Mouse).
• Familiarity with Word, Excel, Google Docs and Google Sheets preferred.

The Rose Bowl Aquatics Center does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

This position is currently accepting applications.