Service Assistant

Service Assistant

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About the Role

Our Bentley/Rolls-Royce/Ineos-Grenadier dealership in Pasadena is seeking is seeking a Service Assistant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by assisting with the growth and performance of the service department. Assist in implementing best business practices and the Rusnak standard to deliver superior client satisfaction.

Compensation: $18.04/hr.

- $25.00/hr.

* Compensation will be based on experience and skill level.

Benefits:

* Professional Development

* Competitive Pay

* Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)

* Employee Assistance Program

* 401(k) Retirement Plan

* Sick Pay, Vacation, and Holiday Pay

* Employee Wellness Program

* Flexible Spending Account

* Employee Referral Bonus Program

* Employee Discounts/Perks

Responsibilities

Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally:

* Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction.

* Answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an "introduction" to secondary call handler so that Client does not have re-introduce themselves or the purpose of the call

* Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available

* Promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.

* Assists with service traffic flow and parking.

* Sets and verifies service appointments, informs service advisor of clients arrivals.

* Ensures accuracy when booking customer pay repair orders.

* Performs administrative duties such as filing, collating documents, faxing and scanning.

* Assists Service Advisors with accepting payments using software.

Effectively and Efficiently Assists with Managing the Loaner Car Fleet:

* Maintain and update Loaner Fleet using Logitrac Software.

* Ensure Loaner car Agreements are completed accurately.

* Prepare for next days reservations.

* Monitor Length of Loan (LOL) and report excessive days out on loan to management.

* Check in vehicles as they come in from finished clients. Go over vehicle for possible damage, noncompliance with fuel levels at time of checkout, excessive miles and cleanliness.

Efficiently Ensures Assistance to Service Support Staff and Management:

* Keeps up to date with training in the functions of the Support Staff including Repair Order Booking, Loaner Cars, Client Follow-up and Phone System.

* Perform various tasks as directed by Service & Parts Director.

* Provides backup for department as needed for advisors, dispatch.

* Report to management any circumstances that compromise the integrity of the dealership.

* Maintain functional knowledge of Medallia follow-up software.

* Makes daily follow-up calls to ensure client satisfaction and forwards information to appropriate team member when further follow-up is required.

* Documents all client interation using the Medallia follow-up system in Netstar

Qualifications

* License (Required):
Current California Driver License with satisfactory Department of Motor Vehicle driving record

* Strong verbal and written communication skills (Bi-lingual in English, Spanish, Mandarin Chinese or other language is an asset in this position.

* High School Diploma/GED :
Required

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental…