Farmers Insurance Customer Service Representative

Job Description

We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospect, processing policy change requests, maintain knowledge of our products and answer any questions our clients may have.

This position will be in person. Candidates must have access to reliable transportation.

This is a licensed role and a Property & Casualty (P&C) License is part of the training and a requirement

• Mon-Fri Schedule
• Hands on Training
• Health Insurance
• Dental Insurance
• Vision Insurance
• Holidays Off
• Paid Time Off (PTO)
• Career Growth Opportunities
• Weekly team meetings
• Weekly team meetings
• Team building events
• Paid holidays
• Monthly commission opportunites
• Monthly bonus opportunities
• Casual Fridays
• Mentorship
• Collaborative work environment
• Collaborative work environment
• Appreciation lunches

• Responds to customer inquiries.
• Analyze, clarify, and resolve intermediate policy and account related questions from internal and external customers.
• Reviews problems and communicates with appropriate personnel to obtain information when necessary.
• Continues to build personal skills by participating in industry related courses / seminars as deemed necessary to expand product / system knowledge.
• Stays current with relevant product(s).
• Understands and strives to support the organization's overall strategy.
• Performs other duties as assigned.

• Potential sales skills, and the aptitude to influence customers and close the sale
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage
• Property and Casualty license is require
• Bi-lingual in Spanish and English preferred
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Must have ability to multi-task.
• Prior Sales Experience.
• Professional phone etiquette.
• Career minded vision.
• Strong communication skills, both oral and written.
• 3-5 years customer service preferred