Self-Storage Assistant Manager

Job Title:

Full-Time Self-Storage Assistant Manager

Location:

Pasadena, CA (In-Person)
Position Type:
Full-Time (40 hours/week)
Compensation: $21.00 - $23.00 per hour (Based on experience)

Arroyo Parkway Self Storage is a historical landmark in the bustling city of Pasadena. We are a family business that has been building, owning, and managing self-storage facilities for over forty years. We strive to provide all of our customers with a professional and pleasant storage experience. When you visit us, you can expect to find a clean facility, courteous staff, and an unmatched 5-star customer service experience.

As a premier mega-facility boasting over 1,300 individual storage units, our unique property features amenities including convenient parking lot access, smooth elevator transit, interior units, and heavy-duty flatbed carts to make moving easy for our tenants.

We are seeking a motivated, dependable, and energetic Assistant Manager to join our close-knit team and help us carry forward this forty-year tradition of excellence.

As an Assistant Manager, you will support all day-to-day operations under the guidance of the Facility Manager and Regional Supervisor. You will be the key leader on-site—handling financial transactions, managing customer accounts, and maintaining the facility's physical appeal. You must be comfortable and proactive working both behind the desk and out on the property.

• Leasing & Customer Service: Greet prospective tenants with high energy. Answer inbound phone calls, website inquiries, and Yelp messages. Turn inquiries into on-site tours and completed lease agreements.
• Solution-Based Selling: Learn our facility dimensions and amenities including our facility layout, elevator access, interior units, and flatbed moving carts—to recommend optimal storage solutions. Actively upsell moving supplies (boxes, tape, locks).
• Account Management: Complete digital data entry for move-ins and move-outs. Manage customer accounts, address billing inquiries, and collect late payments.
• Financial Oversight: Open and close the cash drawer daily. Verify balances, manage petty cash, process credits/fee waivers under supervision, and handle regular bank deposits and post office runs.
• Delinquency Control: Conduct collection calls, send out payment reminders, and meticulously prepare tenant files for regularly scheduled storage auctions.

• Daily Cleaning: Maintain a pristine, 5-star appearance by cleaning offices, restrooms, buildings, windows, and vacant units daily.
• Property Inspections: Perform daily lock checks and facility walk-throughs to ensure total property security, gate compliance, and unit readiness.
• Light Maintenance: Keep the curb appeal high by performing light manual labor on grounds, reporting larger maintenance issues to the Manager, and supervising scheduled vendors.

• Competitor Marketing: Conduct twice-monthly market surveys and complete internal audits. Market surveys require traveling to local competitors in person to audit their pricing, specials, and amenities.
• Multi-Site Coverage: Maintain reliable transportation to step in and provide operational coverage at neighboring storage locations when required.
• Revenue Goals: Actively participate in annual revenue goal meetings that directly impact your performance bonus.

• Lifting & Pulling: Ability to safely lift, push, pull, and carry up to 50 lbs. on a regular basis, including handling the tension and resistance of heavy roll-up storage doors.
• Mobility: Ability to walk the property frequently, stand for extended periods, and climb stairs across multiple…