Bilingual Customer Service Representative

Customer Service Representative

Location: Pasadena, CA (In-Office) Monday-Friday 8am-5pm

Pay Rate: $21.00 per hour

Commitment: 6-month assignment

We are currently seeking two compassionate and reliable Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

• Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
• Assist seniors and individuals with disabilities in locating replacement homecare workers.
• Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
• Connect callers with appropriate community resources based on their needs.
• Accurately document calls, actions taken, and follow-ups in internal systems.
• Communicate clearly and compassionately with individuals experiencing high-stress situations.

• Bilingual in Spanish (a plus).
• Prior call center or high-volume phone experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to remain calm, professional, and empathetic in urgent or emergency situations.
• Reliable and able to commit to a minimum of 6 months.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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