Summer Camp HQ; Admin and Customer Service - Pasadena

Job Details

Location: 74 South San Gabriel Blvd, Pasadena, CA 91107

Camp Dates: 6/22/2026 (Mon) - 8/14/2026 (Fri) – additionally, one weekend to set up, one weekend to break down, and an orientation date

Camp

Hours:

8:00 am - 6:00 pm (actual shifts will vary)

Hourly Wage: The hourly rate for this position is $21.50 - $24.00 per hour. The pay range listed here is what Steve & Kate's Camp in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on experience and other relevant business or organizational factors.

At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Campers choose minute‑to‑minute how to spend their time because making decisions today helps to build the self‑confidence they'll need to wrangle unknowns tomorrow. We value empowering our staff to be their whole authentic selves because everyone in our community needs to feel included! Sound like something you can get behind?

If so, we're looking for team members who are motivated babysitters, teachers, coaches, students, athletes, artists, and anyone ready to play hard and be goofy. As a Steve & Kate's staff member, you'll sharpen your inherent leadership skills, learn some new ones, and collaborate with interesting people, all while immersing yourself in creativity and play.

Camp HQ is a fast‑paced environment where there's non‑stop engagement with kids, parents, and staff. This isn't your typical office job, so erase the visions of cubicles and bad coffee from your mind. You will need strong organizational, time‑management, and interpersonal skills in order to prioritize a broad range of responsibilities throughout the day:

• Greeting, checking‑in, and checking‑out campers as they arrive and leave using our custom‑built camp management software
• Welcoming visitors on‑site, ensuring site security, and maintaining a clean and organized office space
• Fielding inbound emails and phone calls, as well as calling parents/guardians and sometimes having to navigate sensitive conversations regarding injuries, accounts, and behavioral issues
• Chatting with and helping to re‑engage campers who wander into HQ looking for their next adventure and adding individualized notes to camper accounts about daily events
• Managing our First Aid station, which includes administering and documenting treatment of injuries and other medical issues

If you answer yes to all of the questions below, definitely apply:

• Do you appreciate and agree with our self‑directed approach for kids?
• Are you a lover of systems, organization, to‑do lists, punctuality, and cleanliness?
• Would sparking up conversations with staff, campers, and parents fit in your comfort zone?
• Are you comfortable navigating challenging and sometimes sensitive interactions?
• Are you the type of person who can't rest until you've done everything possible to make someone feel cared for? Like, if someone you knew was in need, would you do more than send them a "thinking of you" text?
• Are you calm under pressure and able to calm those around you?
• Do you have the stamina to keep up (literally) with 4‑12 yr. olds bursting with energy and creative potential? And, if needed, can you bench press the equivalent of a kindergartner (just kidding — can you lift up to 30 pounds)?

• At least 18 years of age
• First Aid & CPR Certified prior to Day 1 of Camp (some locations may require additional certifications)
• By applying and accepting an offer, you are giving Steve & Kate's permission to email or text you
• You may be asked to chaperone on an off‑site Field Trip where locations demand

• A graduate degree in a child‑related field
• An endorsement or bachelor’s degree in a child‑related field and 1 year of experience
• 48 semester hours or 72 quarter hours of college credit and 1 year of experience
• 2 years of programmatic experience and a bachelor’s degree
• 3 years of programmatic experience and a high school degree
• Endorsement or bachelor’s degree in a child‑related field
• 6 months supervised programmatic experience
• 3 months of programmatic experience and…