Enrollment Counselor

Job Overview

Pacific Oaks College and Children’s School, a nonprofit institution in Pasadena, California, is hiring an Enrollment Counselor / Senior Enrollment Counselor. The position is full‑time and paid $26–30 per hour.

The Enrollment Counselor serves as the primary point of contact for prospective students, guiding them from inquiry to matriculation. Responsibilities include managing recruitment pipelines, conducting outreach, counseling on programs and financial aid, and maintaining accurate student records in Salesforce and Campus Vue. The Senior Enrollment Counselor also mentors colleagues, serves as an admissions subject‑matter expert, and contributes to strategic enrollment initiatives.

Both positions may require evening or weekend hours during recruitment events.

• Manage an assigned recruitment pipeline by providing individualized, consultative counseling on academic programs, admissions requirements, financial aid pathways, and enrollment next steps through phone, virtual, and in‑person appointments.
• Execute high‑volume outbound phone, email, and SMS outreach while maintaining established “speed to lead” standards to engage prospective students, strengthen relationships, and advance qualified leads through the enrollment funnel.
• Assess the needs of adult and non‑traditional learners, identify and resolve enrollment barriers, and manage high‑priority or escalated student cases using sound professional judgment and advanced problem‑solving skills.
• Coordinate and deliver information sessions, webinars, recruitment events, and yield activities while partnering with Admissions Coordinators on lead transitions, post‑event follow‑up, application completion, and territory enrollment goals.
• Maintain complete and accurate documentation of student interactions, appointments, application progress, and status updates in Salesforce and Campus Vue while monitoring performance metrics to prioritize outreach and support institutional enrollment targets.
• Collaborate with Financial Aid, the Registrar, Academic Advising, and other internal partners to facilitate effective student handoffs, resolve complex or systemic processing issues, and ensure a seamless enrollment experience.
• Serve as a subject‑matter expert by mentoring and onboarding Enrollment Counselors, supporting the development of training materials and best‑practice guides, and testing communication templates and outreach strategies to improve team consistency, engagement, and conversion results.

• Bachelor’s degree from an accredited institution. A combination of education and/or related technical or professional experience may be substituted for the degree on a year‑for‑year basis.
• Two (2) years of relevant experience in admissions, recruitment, consultative sales, or a service‑oriented field.
• Proven ability to work in a goal‑oriented environment and meet established performance metrics.

• Bachelor’s degree from an accredited institution. A combination of education and/or related technical or professional experience may be substituted for the degree on a year‑for‑year basis.
• Three (3) years of progressive experience in admissions, enrollment management, or high‑level consultative recruitment.
• Demonstrated track record of consistently exceeding enrollment targets and managing complex applicant scenarios.
• Experience in a lead or mentor capacity, with the ability to guide peers and improve team performance.

• One (1) year of direct experience in college admissions or recruitment, specifically with adult or non‑traditional learners.
• Advanced proficiency in utilizing CRM software (Salesforce) and student information systems (Campus Vue) to manage a pipeline.
• Proven track record of meeting or exceeding individual recruitment or sales goals.
• Knowledge of federal financial aid processes and higher education enrollment cycles.
• Experience conducting public presentations or facilitating group information sessions.

Pasadena, CA. Enrollment Counselor: $26–28 per hour. Senior Enrollment Counselor: $28–30 per hour.

Pacific Oaks College is an equal‑opportunity employer and is committed to providing equal employment and educational opportunity to all people. All hiring practices are in accordance with federal anti‑discrimination laws. Individual application decisions are made on a merit‑based, non‑discriminatory basis.