Manager, Student Success

Job Description:

Pacific Oaks College and Children's School is recruiting a Manager of Student Success for their Pacific Oaks College campus in Pasadena, California.

Pacific Oaks College and Children's School, located in Pasadena, California, is a nonprofit institution rooted in Quaker values and a strong social justice heritage. The College offers bachelor’s, master’s, a doctorate, and certificate programs in education, human development, counseling, and related fields, while the Children’s School is internationally recognized for its pioneering work in anti-bias education, emergent curriculum, and peaceful conflict resolution.

Together, they foster inclusive, culturally responsive learning environments that honor the unique potential of every individual. Employees join a mission-driven community committed to respect, diversity, social justice, and lifelong learning.

The Department of Student Success provides proactive academic advising, success coaching, and case management services that support student engagement, persistence, and degree completion. Student Success Coaches serve as the primary point of contact for students, assisting with academic planning, course registration, degree progression, and navigation of institutional processes while helping students overcome barriers to success. Through individualized Student Success Plans, degree progress reviews, targeted outreach, and coordinated referrals to campus resources, the department promotes student achievement and a positive student experience.

In partnership with faculty and campus departments, the Department of Student Success advances institutional goals related to retention, persistence, graduation, and overall student success.

The Manager of Student Success provides leadership, oversight, and direct student support to advance student persistence, retention, academic achievement, and degree completion. Reporting to the Assistant Dean of Students and working closely with the other Manager of Student Success, the Manager supervises Student Success Coaches while maintaining an active student caseload. They are responsible for ensuring the delivery of high-quality advising, coaching, and case management services;

monitoring student success outcomes; implementing best practices; and fostering a culture of accountability, collaboration, and continuous improvement. Working closely with faculty and campus partners, the Manager develops and implements strategies and interventions that support student success across online and campus-based programs.

• Provide leadership, supervision, and professional development for Student Success Coaches to ensure consistent delivery of high-quality advising, coaching, and case management services.
• Maintain an active student caseload, providing direct support, intervention, and guidance to promote student engagement, persistence, and degree completion.
• Teach one introduction to college (Success at PO) course each semester.
• Monitor student success outcomes, coaching effectiveness, and operational performance using data-informed decision-making to drive continuous improvement.
• Serve as the primary escalation point for complex student situations requiring advanced intervention, policy interpretation, and cross-functional collaboration.
• Collaborate with academic and administrative partners to coordinate support services, remove barriers to student success, and enhance the overall student experience.
• Ensure compliance with institutional policies and FERPA requirements while fostering a culture of accountability, service excellence, and continuous improvement.

Note:

While this list captures the core focus of the position, we look forward to sharing the full scope of responsibilities with finalists during our interview stages.

• Bachelor’s degree in education, counseling, student affairs, or a related field from an accredited institution.
  • A combination of education and/or related technical or…