Play Facilitator

Play Facilitator

For 45 years, Kidspace Children's Museum has been a welcoming place for exploration and discovery, serving millions of children and their families. Join a team that creates hands-on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery. Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti-racist policies and practices.

Position Overview:

Play Facilitators are responsible for engaging guests and supporting age-appropriate learning experiences. They are creative, patient and customer-service oriented. On a day-to-day basis, Play Facilitators lead short educational activities, answer guest inquiries and provide museum information, facilitate exhibit experiences and engage guests. The Play Facilitator position delivers play experiences on a daily basis through creating safe and welcoming spaces across campus and practicing guest engagement techniques that inspire and invite play.

This is a part-time non-exempt position reporting to the Floor Leadership team.

Essential Duties and Responsibilities:

Guest Engagement:

• Create a welcoming, inclusive environment by greeting families warmly, proactively initiating interactions, and ensuring guests feel supported in accessing exhibits, amenities, and programming opportunities.

Daily Programming:

• Lead engaging, age-appropriate interactive activities and short-form demonstrations that spark curiosity and encourage hands-on participation.

Material Management:

• Maintain organized, safe, and fully stocked play environments by managing exhibit materials and station logistics according to established procedures and safety standards.

Collaboration and Feedback:

• Contribute to a collaborative team culture by engaging in reflective discussions, workshopping opportunities, and solution-focused conversations that strengthen team performance.

Cross-Team Support:

• Provide flexible operational support across departments, assisting with exhibit coverage, special events, and high-traffic periods as needed.

Additional

Skills:

• Attention to detail and highly organized for maximum efficiency
• Exceptional communication and interpersonal skills to effectively communicate with a wide variety of clientele and internal personnel
• Written Communication – writes clearly and informatively
• Model positive guest interactions using excellent verbal and nonverbal communication (i.e. body language)
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; keeps emotions under control
• Teamwork
  - Balances team and individual responsibilities
• Judgment
  - Exhibits sound and accurate judgment
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
• Professionalism – Represents the organization in a positive and professional manner; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments
• Adaptability
  - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events
• Planning/Organizing
  - Prioritizes and plans work activities uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Strong multi-tasking and coordination abilities to meet tight deadlines
• Quality
  - Demonstrates accuracy and thoroughness
• Quantity
  - Meets work standards; completes work in timely manner
• Action
  - Exceptional follow-through/follow-up abilities
• Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Time Management
  - Demonstrates good personal time management. Assigned tasks are accomplished each day, and communicates with their Supervisor when this is a challenge.
• Workplace Procedures and Systems
  - Practices using systems and platforms as workplace tools, such as Rippling, Ticketure, and other internal procedures…