Commercial Lending Consultant Pasadena, CA

Bank Supervisor/Manager

We are looking for an experienced Bank Supervisor/Manager to support a high-performing entertainment banking team in Pasadena, California. This onsite role can sit in Beverly Hills or Pasadena. This long-term contract position is ideal for a detail-oriented individual who can balance client service, operational oversight, and team leadership in a regulated banking environment. The role focuses on guiding daily deposit account activities, strengthening service quality, and partnering across internal functions to maintain accuracy, compliance, and a strong client experience.

Responsibilities:

• Lead day-to-day operational work by overseeing associates, providing direction, and stepping in directly when needed to keep service levels on track.
• Establish, refine, and maintain operating procedures and training documentation to promote consistency, efficiency, and adherence to banking standards.
• Partner with relationship managers, operations, compliance, risk, and other internal teams to ensure client service activities align with policy and regulatory expectations.
• Review team output for quality, timeliness, and accuracy, and address performance gaps through coaching, follow-up, and corrective action.
• Drive process enhancements that improve workflow efficiency and elevate the overall client experience within deposit account services.
• Coordinate account opening activities by collecting required client information, validating documentation, and ensuring new accounts are set up correctly.
• Respond to client questions related to account servicing, statements, deposits, and other banking needs, working across departments to deliver prompt resolution.
• Oversee time-sensitive deposit operations such as certificate of deposit renewals, manual wire processing with verification steps, and preparation of deposit-related reports.
• Support and develop team members through training, performance monitoring, and guidance on complex requests or escalated service issues.