More jobs:
Client Services Manager
Job in
Pasadena, Los Angeles County, California, 91106, USA
Listed on 2026-07-20
Listing for:
East West Bancorp
Full Time
position Listed on 2026-07-20
Job specializations:
-
Finance & Banking
Bank Customer Service -
Customer Service/HelpDesk
Bilingual, Bank Customer Service
Job Description & How to Apply Below
Client Services Manager
The Client Services Manager will drive the expansion for the SoCal Commercial Banking portfolio, with a strategic focus on accelerating deposit growth. The successful candidate must exhibit a strong ownership mentality in managing portfolio health and a highly detail-oriented approach to banking operations. Flawless bilingual fluency in English and Mandarin are required.
Responsibilities:
- Assist RMs with the new account openings
- Assist RMs with existing account service inquiries and issues
- Provide superior client service as related to deposit and business account services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution.
- Assist in servicing personal and business deposit accounts, including completion of necessary forms and documentation, verifying accuracy of account openings on Bank's deposit system.
- Work with closing team (outside counsel, if applicable) to clear pending items until closing transactions
- Perform other duties as assigned.
Qualifications:
- Experience:
Minimum 5+ years of account services experience. - Language
Skills:
bilingual fluency in English and Mandarin (written and verbal) is mandatory. - Strong knowledge of EWB new account opening process, compliance requirements, and commercial account structures
- Ability to manage high-volume, time zone difference between US and Asia in a timely manner
- Strong customer service contact handling skills.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Bachelor's degree required.
Compensation:
The base pay range for this position is USD $71,000.00/Yr.
- USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×