Police Support Assistant

The Pasadena Police Department is seeking an administrative support professional with progressively responsible experience in performing technical and administrative work. This is a great opportunity to work for a well-respected and forward-thinking Police Department.

The current vacancy is in the Criminal Investigations Division, Major Crimes Section, which provides administrative support to investigators. The section includes Property Crimes, Financial Crimes, and the Special Victim’s Unit.

The ideal candidate will have recent experience in performing a wide range of administrative functions of a more complex nature. Must be a strong communicator and team player with excellent organization and planning skills.

• Performs a variety of clerical and records management duties; assists the public at a front counter; controls access to the Police building or section.
• Opens purchase orders, processes financial transactions including invoices and bills, U.S. currency, requisitions, purchase orders, checks and receipts.
• Assists with research, coordination, documentation, and preparation of large requisitions that require a bidding and/or proposal process.
• Processes confidential transactions and inquiries via the use of automated databases or through effective communication with private and public entities.
• May deal with a variety of hostile and upset persons; answers a variety of questions and directs the public to appropriate resources both internally and externally.
• Receives, scans, processes and files a variety of confidential documents including criminal history and DMV records, according to established legal guidelines; and runs warrant checks.
• Assembles cases for filing with the District Attorney and files cases with the City Prosecutor; enters cases and their disposition into records management system.
• Establishes and maintains computerized and manual file systems, logs, distribution lists and other data; creates databases and tracking tools; interprets court documents and program information for appropriate processing.
• Receives, opens, processes and distributes mail.
• Initiates departmental letters for Board of Parole.
• Updates and audits ESCAR database.
• Maintains log for U-Visas and produces data reports.
• Processes DMV registration paperwork for undercover vehicles.
• Manages Enterprise lease vehicles for detective personnel.
• Screens requests for information from the public and media and makes referrals to appropriate personnel.
• Assists with managing subpoena service and tracking.
• Assists with gathering documents for discovery purposes.
• Performs other related duties as assigned.

• Self-Management – Showing personal organization, self-discipline, and dependability.
• Attention to Detail – Focusing on the details of work content, work steps, and final work products.
• Customer Focus – Attending to the needs and expectations of customers.
• Oral Communication – Engaging effectively in dialogue.
• Reading Comprehension – Understanding and using written information.
• Using Technology – Working with electronic hardware and software applications.
• Teamwork – Collaborating with others to achieve shared goals.

• Graduation from high school or GED equivalent
• Four years of progressively responsible experience in performing technical and administrative support, including one year of direct public contact.
• Completion of college-level courses in criminal justice from an accredited university is highly desirable.

The selection process may consist of a training and experience evaluation, written test, interview panel, and/or department-level interviews.

• Subject to a one-year probationary work period.
• Successful completion of the state-mandated CLETS training program within six months of employment and ongoing maintenance of CLETS certification.
• Must possess a valid California Class C driver's license and comply with the City’s Motor Vehicle Safety Policy during employment.
• Successful completion of a comprehensive background investigation is required, including review of employment history, criminal conviction record, credit history, use of intoxicants or other controlled substances, and psychological evaluation.