Patient Liaison

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

We are looking for a
Patient Liaison to join our incredible team at our Pasad
ena, CA clinic located at 475 S Lake Ave Basement 010, Pasadena, CA 91101, United States
. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise – join us to make a difference in people’s lives!

• Welcome patients and visitors, ensuring a warm and professional first impression.

• Verify patient identity, and required documentation.

• Assist patients with completing registration and intake forms as needed.

• Manage scheduling, cancellations, and rescheduling of appointments.

• Educate patients on post-scan expectations.

• Serve as a liaison between patients, providers, technologists, and clinical staff.

• Ensure the front desk area is organized, stocked, and operates efficiently.

• Address patient concerns or complaints with empathy and professionalism.

• Encourage patient feedback and foster a positive clinical experience.

• Escort patients to changing rooms and explain pre-scan protocols.

• Assist patients with positioning for comfort and safety during scans.

• Screen for contraindications and verify compliance with safety protocols.

• Prepare the MRI suite with necessary supplies and clean equipment after use.

• Communicate any patient-specific concerns or needs to the technologist.

• Assist in maintaining an efficient workflow to minimize patient wait times.

• Report any technical issues or maintenance needs to appropriate personnel.

• Keep patient areas tidy and well-stocked with necessary materials.

• Experience: At least 1 year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

• Previous experience in healthcare, hospitality, or Med Spa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on…