Medical Receptionist - Bilingual; English and Spanish

Essential Duties And Responsibilities Medical Receptionist

Department: Reception

Reports To: Reception Manager

Locations: Pasadena, Arcadia, Glendale and Montebello as needed.

Employment Type: Full-Time

FLSA Status: Non-Exempt

Pay Range: $19/hr

Medical Receptionists are often the first point of contact patients have with LA CENTA and play an important role in creating a welcoming and professional patient experience. The Medical Receptionist is responsible for providing courteous, compassionate, and efficient service to patients and visitors in person and by telephone.

This position helps ensure each patient's experience with LA CENTA is comfortable, convenient, and reflects the organization's commitment to quality patient care and superior customer service.

• Welcome and greet patients and visitors in a friendly, professional, and courteous manner, both in person and by telephone.
• Provide assistance to patients and visitors while answering questions or directing inquiries to the appropriate department or staff member.
• Consistently demonstrate behavior and communication skills that reflect LA CENTA's commitment to superior customer service, including quality, care, and concern for each internal and external customer.
• Comfort patients by anticipating and responding appropriately to patient concerns and anxieties.
• Maintain a clean, organized, and welcoming reception area, as applicable.
• Assist patients who may be experiencing distress and respond appropriately to emergencies in accordance with site-specific policies and procedures.
• Practice discretion when communicating internal clinical policies, procedures, and other sensitive information with patients.

• Maintain accurate daily schedules and communicate scheduling information as appropriate.
• Schedule in-office appointments, allergy testing, procedures, Radiology, Labs, and other applicable services.
• Verify patient demographics and insurance information when scheduling appointments.
• Keep patient appointments on schedule by reviewing service delivery compared to the daily schedule and notifying the Manager/Supervisor of service delays.
• Notify appropriate back-office staff when patients arrive to support efficient patient flow and utilization of treatment rooms, as applicable.
• Record the outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
• Maintain awareness of the duties and functions of each department to ensure calls and patient inquiries are routed efficiently.
• Inform physicians when consults are requested, as applicable.
• Request patient records as needed for physicians, as applicable.

• Verify insurance eligibility and ensure appropriate forms are completed, signed, and dated.
• Maintain patient accounts by obtaining, recording, and updating accurate personal, demographic, and financial information.
• Ensure the availability of treatment information by appropriately filing and retrieving patient records.
• Assist with entering and updating information in the electronic medical record (EMR) system.
• Prepare laboratory requisition forms as requested by physicians, as applicable.
• Scan Radiology and laboratory requisitions into patient files, as applicable.
• Obtain test authorizations for applicable services.
• Assist in the creation and preparation of new patient welcome packets.
• Maintain accurate directories of providers' telephone numbers and other applicable contact information.

• Demonstrate knowledge of the complete operation of switchboards and follow opening and closing switchboard procedures according to site-specific policies, as applicable.
• Handle all phases of telephone communications, including scheduling appointments, allergy testing, obtaining test authorizations, and directing patient inquiries.
• Route calls to the appropriate departments and take accurate, complete, and timely messages.
• Handle emergency calls appropriately and according to site-specific policies and procedures.
• Brief the Patient Service Center Manager/Supervisor regarding outstanding calls, messages, or information requiring follow-up.
• Maintain accurate provider and department directories to support efficient call routing.
• Report urgently needed switchboard or telephone equipment repairs to the appropriate Supervisor/Manager.

• Protect patients' rights by…