Registered Nurse, Case Management

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges.

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for local people across Pasadena and the San Gabriel Valley.

PPFA is a national organization and does not provide direct medical services in local communities, but serves as a resource for policymakers, media and health care providers. PPFA does set medical standards for all Planned Parenthood affiliates in the United States and, in so doing, ensures the high quality healthcare offered by its affiliates.

The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.

The Registered Nurse, Case Management role is dedicated to delivering exemplary nursing and medical care to patients in need of healthcare services

• Adhere to PPPSGV Medical Protocols consistently and diligently
• Deliver medically accurate, unbiased, and non-judgmental care to patients
• Conduct daily review and management of lab results across all PPPSGV locations (annual average is 200,000 lab results)
• Schedule appointments for treatment and follow-up
• Follow-up with patients about their missed appointments
• Coordinate patient follow-up with non-licensed Care Team staff
• Oversee the management of mammogram-related tasks for the state program, Every Woman Counts, which includes monthly responsibilities such as data entry, care coordination, and follow-up
• Effectively manage patient referrals to external agencies
• Oversee the management of patients referred to the Emergency Room, ensuring 24-hour follow-up
• Perform daytime telephone triage for clinical inquiries and patient assistance, collaborating with the Contact Center and non-licensed Care Team staff as necessary
• Review external patient medical records and inform patients of next steps for their follow-up care
• Discuss lab results and next steps with patients
• Manage post-abortion follow-up and pregnancy complications, including ectopic pregnancies, HCG results, expectant management, and reaspiraon management
• Engage in effective communication with lab vendors to address various matters related to lab specimens
• Demonstrate strong problem-solving skills when it comes to addressing lab errors and analyzing clinical trends effectively
• On-call phone triage during business hours for affiliate meetings, and early office closures
• Review and manage incoming pharmacy prescriptions, responding promptly to ensure timely and continuous patient follow-up care.

• Provide exceptional customer service, demonstrating empathy and non-judgmental attitudes towards all patients and colleagues
• Actively participate in team and affiliate meetings
• Provide cross-coverage for all Care Team RN responsibilities
• Engage in effective communication with patients through telephone and secure electronic messaging systems that comply with HIPAA regulations
• Liaise with Public Health Departments for further investigations on STIs, such as HIV and Syphilis
• Complete required Confidential Morbidity Reporting (CMR) to Public Health Departments regarding positive infections
• Management of the e-fax by sorting and uploading patient documents to their appropriate location
• Actively engage in Microsoft Teams…