Clinical Coordinator; RN

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Caltech Student Wellness Services (SWS) advances the holistic well-being of students by integrating physical, mental, and social health within a culture of scientific rigor, curiosity, and collaboration. SWS provides accessible, high-quality clinical care, care coordination, and wellness education and partners across the Institute to support student health, resilience, and success at Caltech and beyond.

The Clinical Coordinator is a registered nurse who serves as a central clinical coordination and care navigation resource within Student Wellness Services. The position helps students successfully navigate care across services including Health, Counseling, Occupational Therapy, Psychiatry, and the broader community health care system, with particular attention to students whose needs are complex, cross multiple services, or require care beyond what is available on campus.

A core function of the role is helping students move successfully from an SWS referral or clinical recommendation to established care with an appropriate external provider. The Clinical Coordinator helps students understand their options, identify appropriate resources, navigate insurance and other access barriers, connect with community medical and behavioral health providers, and remain engaged while students are accessing care in the community.

Working collaboratively with SWS clinicians and operational staff, the Clinical Coordinator helps ensure that referrals and transitions represent meaningful connections to care. The position provides clinical follow-up, care navigation, referral coordination, and communication across services while helping identify and close gaps in care.

This is an Organizational Critical position. In the event of an emergency on campus, an employee designated as organizational critical is expected to report to Campus as soon as possible to assist in division/department response and recovery efforts.

• Serve as a primary SWS resource for students navigating medical, behavioral health, psychiatric, and specialty care outside of Caltech, supporting students from referral through successful connection with an appropriate external provider while demonstrating strong communication, discretion and empathy.
• Partner with students and SWS clinical staff to identify appropriate community resources based on clinical recommendations, insurance coverage, availability, location, student preferences, and other relevant needs.
• Help students understand referral recommendations and navigate practical barriers to care, including insurance, scheduling, transportation, and unfamiliarity with the health care system, using patient-centered communication and evidence-informed nursing approaches to support engagement and increasing independence.
• Partner with SWS staff to coordinate follow-up and short-term support for students with complex or higher-priority referrals, helping tailor the approach to clinical need and barriers to care and identifying when additional clinical assessment or support is warranted.
• Coordinate communication and transfer of relevant information between SWS and external providers, with appropriate authorization, to promote continuity between campus and community-based care.
• Develop and maintain effective community referral pathways and track referral outcomes, access barriers, and gaps in available…