More jobs:
Head of Front Office & Guest Experience
Job in
Pasadena, Los Angeles County, California, 91122, USA
Listed on 2026-08-30
Listing for:
Hei Hotels Inc.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services
Job Description & How to Apply Below
HEI Hotels and Resorts seeks a Front Office Manager to oversee the Front Office/Guest Services Department, ensuring profitability, quality standards, and top-tier guest satisfaction. You will lead a team, manage VIP arrivals, and drive service excellence across daily operations.
The role emphasizes staff leadership, training, and adherence to brand standards, with a focus on delivering warm, personalized service while maintaining payroll and scheduling efficiency.
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