Director, Network and Support Services

Job Summary

The Director of Network and Support Services leads the teams that build and maintain voice and data networks for the Caltech campus; and the teams who provide end user support services (Help Desk and Advanced Support). This position is responsible for financial oversight and reporting, purchasing and payment activities, building maintenance, and other administrative functions.

• Manage data networks (wired, wireless, research) for the Caltech campus. This involves leading a team of network engineers to design, build and maintain the networking capabilities ludes vendor engagement, next generation architecture, participation in design of services for new construction and renovation, project management and scheduling, budget monitoring and reporting.
• Manage voice networks and services for the Caltech campus. Leads a team of telephone technicians who manage on-premise equipment providing local, long distance and voice mail services.
• Provide oversight for the end user support teams which include Help Desk support technicians, Strategize and promote processes, skills and tools that allow these teams to successfully support the Caltech community with their desktop, laptop, mobile device and application questions.
• Work with Caltech CIO and IMSS director team on strategic planning and development of strategic focus areas. Submit budget requests, monitor and report on team budgets including a transition to multiple service centers. Draft department wide communications, promote and participate in employee development and team building.
• Coach, advise, encourage and direct staff as needed across all of the Network and Data Services team.
• Financial stewardship for serval budgets of ~$8M.

• Bachelor’s degree in engineering, computer science, computer information systems, or a related field, or equivalent experience is required.
• Minimum 7 years of progressively responsible management experience.
• Proven work experiences with large research consortium such as CENIC or ESnet.
• Ability to lead teams of highly technical personnel responsible for IT service implementation and upgrades.
• Ability to lead teams with high levels of customer focused interactions.
• Experience in establishing and maintaining partnerships and negotiating with vendors.
• Experience managing large budgets.
• Excellent oral and written communication skills including the ability to give presentations.
• Excellent interpersonal skills with the ability to work calmly and effectively in pressure situations.

• Master’s degree in technology such as computer science, information systems, engineering, or other related field.

$210,600 to $230,000 per year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.),

tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor.

Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants and employees to perform the essential functions of a position.

If you would like to request an accommodation to complete this application, interview, or otherwise participate in the employee selection process, please contact Caltech Recruiting at employment.

Additionally, if you do not meet the basic qualifications of a role but believe you can perform the essential functions of the job with reasonable accommodation, please reach out to Caltech Recruiting at employment.