IT Helpdesk Vendor Support Engineer

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

IT Helpdesk Vendor Support Engineer

12 Months

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.

• General responsibilities with engaging vendors at each site for physical installation of equipment including rack stack, cabling, power, out of band management, labeling and other services.
• Engages vendors and coordinates maintenance and repair work on critical facilities equipment depending on the site, this may include:
• Emergency power systems: generator, fuel quality, transport ATS, distribution switch gear, UPS and batteries.
• Cooling systems: condenser or chilled water pumps, water systems, CRAC units, compressors, piping, refrigerants and heat rejection systems including diverse cooling sources.
• Fire detection and suppression systems coordination with fire department as needed.
• Black building events testing critical facilities equipment.
• Monitoring and notification systems for the above.

• Good knowledge of Windows OS
• Good knowledge of Microsoft Office products
• Requesting and coordinating vendor support
• Provide initial assessment of urgency and business impact on all support calls
• Knowledge working on remote tools
• Maintain ownership of users’ issue ensuring that they receive resolution within a reasonable timeframe.
• Software and network troubleshooting
• Monitors and response to alarms from critical facilities equipment 24
  * 7
• Determines causes and impacts and responds appropriately to protect IT Systems
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible