Account Manager

Founded in 2013, SHOPLINE is one of Asia’s largest and fastest growing omnichannel ecommerce SaaS solution providers. The SHOPLINE platform is pioneering a rich ecosystem of streamlined technologies, resources and partners that empowers merchants to succeed.

You are joining the team at a critical stage of our global expansion! This year, SHOPLINE established their first US office in the heart of LA marking a new milestone to disrupt the e-commerce industry. The GTM team is rapidly growing. We strive to stay true to our start-up roots and spearhead new ideas everyday to build an awesome work culture.

We firmly believe that growing a team with ambitious and fearless individuals will allow us to unlock our product’s full potential.

• Be the generalist across the expanding SHOPLINE platform and ecosystem; eCommerce, Social Commerce, POS, Payments, Logistics, Solutions Ecosystem, and more
• Lead, building, and executing account level strategies to drive GMV growth for your accounts
• Adoption of Shopline tech (Shopline Payments, Shopline Logistics, etc) among your key accounts.
• Understanding the merchant, their vision and business as well as their goals and expectations for SHOPLINE
• Helping to build strong relationships with merchants and their teams
• Coaching merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals.
• Identifying areas for improvement, including opportunities for product adoption and implementing new features; recommending ways to best utilize SHOPLINE’s solutions
• Partnering with internal SHOPLINE teams to advocate for merchants’ needs and requests.
• Working on technical issues with SHOPLINE's escalated Support teams.
• Demonstrating an in-depth understanding of industry trends and how they could apply to the merchants you work with.

• 3-5 years of relevant work experience in e-commerce or client-facing/account management roles
• Understanding of e-commerce best practices/ ecosystem
• Excellent verbal and written communication skills, and a relentless attention to detail.
• Ability to work effectively in a fast-paced ambiguous environment, and willingness to test and iterate different engagement and growth methods.
• Value driven and merchant obsessed mindset. We grow progressively with our merchant's success and push boundaries to overcome challenges with our merchants.
• Agile mindset, to manage expectations and prioritize deliverables.
• Entrepreneurial and passionate attitude. We are passionate about our merchant's business, as much as our own.