Director of IT & Operations

Starting Pay Range $4,038.47 - $4,519.23 - Bi-Weekly Depending on experience

Job Description:

Alltech has been providing B2B enterprise solutions for the non profit and education sector for over 20 years. Whether you’re looking for just a bit of assistance with your IT needs or you’re shopping for a company to provide assistance for every portion of your company’s IT requirements, we have a support plan that’s right for you. Come join the team as the Director of Alltech supporting employee training and client service initiatives while helping with business development.

The Director of IT & Operations will be responsible for the overall success and management of the software company. This role will control all aspects including: operations, finance, human resources, product development, and customer service functions.

• Provide strong leadership and direction to the team:
• Maintain a positive and highly productive team environment
• Build a strong team within and across departments
• Build a business development team and coordinate a strategy for marketing Student Information software
• Develop constructive and cooperative working relationships with others, and maintain them over time
• Build and maintain a culture of excellence in both products and services
• Aintain a high level of customer satisfaction
• Maintain a high level of accountability among all staff through positive motivation
• Develop a deep understanding for products and services.
• Responsible for departmental personnel including hiring, performance appraisal, discipline, training, leadership, and work assignment.
• Responsible for the analysis, design, programming and support of the company’s internally developed and externally purchased application systems and system software.
• Oversee customer service and implementation teams for users and customers of software.
• Responsible for the development and implementation of training programs for both IT staff and IT system users and customers, using both internal and external training resources.
• Develop and administer the IT Department budget. Coordinates expansion, replacement and improvement. Monitor expenditures.
• Monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Responsible for marketing and recruiting new clientele.
• Meet with customer 4-5 days a week to qualify and close software opportunities.
• Partner with field team to help manage/develop relationships in key accounts.

• Strong time management and administrative skills.
• Supervisory skills including staff and work planning, personnel hiring and appraisal, motivation, team building and delegation.
• Strong oral and written communications skills including group presentation skills and the ability to “market” the company’s services to external organizations.
• Strong understanding of software development lifecycle and information technology.
• An ability to develop and implement effective long range plans.

• Bachelor’s Degree in Information Technology, Business Management or related field.
• Excellent customer service skills
• Strong management and communication skills
• Experience in a B2B environment.

* The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.

A leader in custom software development, Alltech Solutions was founded to address the technology infrastructure and networking needs of K-12 schools and management offices in the education sector. Over the past ten years, we have expanded alongside our original clients, a tremendous source of pride for us here le many IT companies outsource key services, our staff and operations are 100% on-shore, based out of the great Los Angeles area.

In addition to convenience and experience, the safety of our clients and their patrons is essential.