Senior Business Analyst

East West Bank is seeking a hands‑on Director level – Senior Business Analyst to lead the design and delivery of scalable, AI-enabled business solutions across the bank’s core domain capabilities, including Payments, Foreign Exchange, Commercial & Corporate Banking, and Digital Banking. This role owns requirements, process architecture, and outcome delivery – partnering across business, technology, risk, compliance, and operations in an agile, iterative model.

The position sits within East West Bank’s Enterprise AI Strategy & Transformation organization and is central to the bank’s agenda of modernizing operational workflows, integrating systems, and accelerating responsible AI adoption.

• Lead end‑to‑end business analysis and solution design across payments, FX, commercial banking, and digital channel workflows – spanning process, data, integration, and application layers.
• Translate ambiguous business needs into structured process models, use cases, user stories, functional specifications, and data flow maps that are engineering‑ready and audit‑traceable.
• Design AI‑enabled business solutions – including intelligent automation, LLM‑assisted workflows, and decision‑support tools – with governance, explainability, and human‑in‑the‑loop controls built in from inception.
• Drive rapid prototyping and iterative use case discovery with business stakeholders using low‑code tools, wire framing platforms, and AI frameworks to validate concepts before full build commitment.
• Own integration and API‑enabled workflow design across core banking systems, payment rails, FX engines, CRM, and digital channels, collaborating with enterprise architects and engineering leads.
• Lead agile ceremonies including sprint planning, backlog refinement, and outcome‑based prioritization, ensuring requirements are delivery‑ready and value‑linked at all times.
• Identify and lead process automation opportunities across banking operations – including straight‑through processing, exception handling, reconciliation, client onboarding, and reporting workflows.
• Embed risk, compliance, and audit controls into solution designs from inception, partnering with Risk, Compliance, Legal, and Audit as integral design partners.
• Define and track outcome‑based KPIs, value realization benchmarks, and executive reporting for all transformation initiatives.

• 8+ years of hands‑on experience in process design, application and product design, or workflow transformation within financial services, with strong domain concentration in two or more of:
  Payments (SWIFT, ACH, RTP, Fed Now), FX transaction lifecycle, Commercial or Corporate Banking, or Digital Banking platforms.
• Demonstrated experience designing AI‑enabled business solutions – including intelligent automation, GenAI or LLM workflows, and decision‑support systems – within enterprise or regulated financial services environments.
• Strong proficiency in structured business analysis methodologies: BPMN process modeling, use case design, user story development, functional specification writing, and data flow mapping.
• Proven agile delivery experience including sprint facilitation, backlog ownership, iterative prototyping, and outcome‑based prioritization in cross‑functional product or transformation team environments.
• API and integration literacy: able to design and document REST API‑enabled workflow architectures, system integration patterns, and data exchange specifications in collaboration with engineering and architecture teams.
• Deep understanding of banking operational workflows, core banking systems, payment rails, FX transaction life cycles, and digital banking platforms.
• Familiarity with enterprise banking technology vendors including FIS, Fiserv, Temenos, Thought Machine, or equivalent platforms preferred.
• Strong understanding of regulatory, risk, compliance, and audit expectations within financial services, with the ability to embed governance requirements into solution designs from the outset.
• Excellent executive communication and cross‑functional stakeholder management skills; ability to present complex solution designs and delivery status clearly to C‑suite…