IT Functional Analyst FSM and IFS

Job Title: IT Functional Analyst with FSM and IFS experience

Duration: 6 months Contract-to-Hire

Location:
Pasadena, CA - 4 days week onsite

We're seeking a Senior Functional Analyst with strong experience in Field Service Management (FSM) solutions to join a fast‑growing, service‑oriented business. This person will help advance enterprise FSM environment, currently based on IFS Field Service Management, while supporting future platform evaluation and configuration efforts.

Need:
Solid FSM domain expertise — whether from SAP, Oracle, JD Edwards, or another comparable system.

This is a Business Systems Analyst‑type functional role with hands‑on configuration responsibilities. The ideal candidate excels at translating business needs into functional solutions and enjoys collaborating across business and technical teams.

• Gather and translate business requirements into functional and system designs.
• Develop functional and design documentation.
• Configure FSM system components (IFS training provided).
• Support data mapping and integrations, primarily via Boomi.
• Execute system enhancements and light break/fix work (minimal production support).
• Partner with field teams and key business stakeholders.
• Participate in future FSM system selection and evaluation (planned within ~2 years).

• Required:
  
  Strong Field Service Management domain experience.
• Functional Expertise:
  Analytical thinking, detailed documentation, system configuration.
• Technical Exposure:
  Integrations and data mapping experience.
• Soft Skills:
  
  Exceptional communication and stakeholder collaboration.
• Mindset:
  Curiosity, adaptability, and eagerness to learn new enterprise systems.

• Experience with Boomi integrations.
• Knowledge of mobile field technician workflows.
• Interest or exposure to AI and automation in service operations (future roadmap).

You’ll help optimize systems that support:

• Technician dispatch and mobile workflow.
• Customer service and issue management.
• Integration between field operations and enterprise data.