Senior Project Manager

We are seeking a Senior Project Manager to lead the successful delivery of complex, enterprise-scale technology initiatives. This role requires a hands‑on leader who can manage end‑to‑end project execution while actively contributing to business analysis, stakeholder management, vendor coordination, organizational change management, and governance activities. The ideal candidate will have extensive experience leading large‑scale IT programs, ERP implementations, contact center modernization projects, and cross‑functional teams in highly regulated or enterprise environments.

• Lead the full project lifecycle, including initiation, planning, execution, monitoring, control, and closure of enterprise technology programs.
• Develop and maintain project charters, project plans, schedules, resource plans, budgets, risk registers, issue logs, and communication plans.
• Apply appropriate project delivery methodologies based on project requirements and organizational needs.
• Take ownership of project outcomes and proactively identify and mitigate risks before they impact delivery.
• Manage project scope, timelines, budgets, dependencies, and deliverables to ensure successful execution.
• Drive program governance, reporting, and executive‑level communication activities.

• Gather, analyze, and document business requirements and functional specifications.
• Facilitate business process mapping, workflow analysis, and gap assessment sessions.
• Review and validate user stories, requirements documentation, and solution designs.
• Support data migration planning, validation activities, and testing efforts.
• Assist with test planning, user acceptance testing (UAT), defect management, and production readiness activities.
• Identify team capability gaps and provide direct support to ensure project continuity and success.
• Diagnose project issues, evaluate solution options, and drive issue resolution to closure.
• Serve as the primary point of accountability for program delivery and stakeholder communication.
• Prepare executive‑level status reports, steering committee materials, and governance presentations.
• Build strong relationships with business leaders, technology teams, vendors, and external partners.
• Manage vendor performance against contractual commitments, milestones, deliverables, and service levels.
• Support contract reviews, change order negotiations, and vendor governance activities.
• Facilitate collaboration across business, technology, operations, finance, human resources, security, audit, and compliance teams.
• Remove project roadblocks and resolve cross‑functional dependencies to maintain project momentum.

• Support procurement activities including requirements definition, RFP development, vendor evaluations, demonstrations, scoring, and contract negotiations.
• Oversee solution implementation activities including design, configuration, integrations, testing, training, deployment, and stabilization.
• Coordinate data migration, system integration, cutover planning, and post‑implementation support activities.
• Lead organizational change management initiatives, including stakeholder engagement, communications, training, and adoption strategies.

• Ensure compliance with organizational governance standards, security requirements, procurement policies, and project management methodologies.
• Manage project budgets, financial forecasts, expenditures, and variance reporting.
• Identify, assess, document, and mitigate project risks and issues.
• Maintain audit‑ready project documentation, decision logs, and governance records.
• Provide transparent reporting to executive sponsors and leadership teams.
• Contribute to PMO process improvements, methodologies, templates, reporting standards, and governance practices.
• Mentor project coordinators, business analysts, and junior project managers.
• Promote best practices in project management, stakeholder engagement, risk management, and organizational change management.
• Support project portfolio planning, prioritization, and resource management activities.

• Bachelor's degree in…