Helpdesk Desktop Support Analyst

Responsibilities

• Work with internal and external resources to resolve user support issues
• Assist users with Windows 10/11, Office
  365, VOIP, and computer setup and usage
• Onboard new employees across a variety of different platforms
• Monitor and manage colleague technical issues through Fresh Service ticket system
• Monitor and manage IT assets across the enterprise across each asset’s life cycle
• Work with teams to get the most out of the Cerity Partners technology platform
• Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more

• High school diploma is required, bachelor’s degree preferred
• 3-5+ years of experience in user‑facing tier 1 desktop support
• Passionate about working directly with users on a daily basis
• Ability to work independently with a team spread across the United States
• Experience working with users of a diverse technical skillset
• Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short‑term and/or long‑term resolution and effectively communicate resolution tailored to the audience
• Ability to continuously grow and learn new tools/platforms as projects require
• Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement
• Passion and experience in the Financial Services industry a plus
• Comfortable with occasional travel