Tier-1 Service Desk Specialist
Job in
Pasadena, Los Angeles County, California, 91122, USA
Listed on 2026-07-26
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role Overview
Join MANTECH's team as a Tier-1 Service Desk Specialist/Analyst to provide IT support in a heterogeneous environment. The role involves resolving technical issues for computer and mobile hardware, software, and network systems while ensuring excellent customer satisfaction.
What You Will DoProvide basic application and hardware support, resolve technical issues, verify device functionality, and elevate complex issues to appropriate support teams.
Why It Might Be a FitThe ideal candidate will have a technical background, customer service skills, and experience in computer hardware, software, and networking systems. They will be able to articulate technical information clearly and have strong analytical thinking and problem‑solving skills.
Requirements- High School Diploma/GED
- 3+ years of related experience in computer hardware, software, networking systems, and troubleshooting
- Demonstrated experience in the setup, configuration, use, and troubleshooting of diverse computer systems
- Strong analytical thinking, creativity, and ingenuity in diagnostic and problem‑solving processes
- Exceptional organizational abilities with a sharp attention to detail
- Proven expertise as a communication expert, with the ability to articulate technical information clearly over the phone
- Health Insurance
- Life Insurance
- Paid Time Off
- Holiday Pay
- Short-term and long-term Disability
- Retirement and Savings
- Learning and Development opportunities
- Wellness programs
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