Systems Administrator II

Job Details

New ideas are all around us, but only a few will change the world. That’s our focus  ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.

New ideas are all around us, but only a few will change the world. That’s our focus  ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.

Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.

JPL is seeking a Systems Administrator II to join the Enterprise IT Special Programs Office in support of JPL’s National Programs Office. As part of the IT Special Programs team, the candidate will provide daily operational support for highly available Windows and Linux servers, systems, and platforms to solve a wide array of customer needs and enable projects to perform and deliver on milestones and deadlines.

The Systems Administrator II is responsible for providing effective and friendly end-user support, installation and configuration, operation, and troubleshooting of hardware, software, and related infrastructure. This individual also participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values as well as sponsor and cybersecurity requirements.

Candidates must be self-starters and able to work through complex problems to help customers continue to operate.

• Provide primary technical support for end users operating information technology assets in the classified environment. Duties will include the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, including:
  • Provide IT support in a heterogeneous environment (Windows and Linux) with a strong focus on problem resolution and customer service.
  • Coordinate and execute equipment delivery and installation (requires the ability to comfortably lift and carry up to 50 lbs.).
  • Possess strong, in-person customer service skills and excellent communication skills, both written and verbal, to resolve customer problems.
  • Demonstrate persistence in working Tier 1 customer service issues until resolved.
  • Work a help desk ticketing system, maintaining records, and regularly updating them.
  • Identify and report recurring incidents, recognizing patterns of problems, and escalating them for appropriate resolution.
  • Develop and maintain both user and technical manuals or guidelines.
  • Provide support in a secure, sensitive environment for both physical equipment and digital troubleshooting.
  • Assist in training or provide guidance and direction to staff.
• Manage the IT system infrastructure and any processes related to these systems.
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client, server, storage, and network devices.
• Configure and manage Windows and Linux operating systems; install and load operating system software; troubleshoot and maintain system integrity; configure network components; and implement operating system enhancements to improve reliability and performance.
• Ensure compliance with regulations and government sponsor security requirements through familiarity with IT security and related technologies.
• Work on‑site in a collaborative team environment with internal and…