Senior Analyst, Off-Prem Implementation; IHOP

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment.

For more information on Dine Brands, visit the Company’s website located at

Job Location Type Hybrid

The Senior Analyst, Off-Prem Implementation (IHOP) is responsible for the successful activation, deployment, and ongoing operational performance of IHOP's Off-Prem business channels, including online ordering, delivery marketplace integrations, catering enablement, and related digital commerce platforms. This role serves as the primary operational owner for new restaurant openings, ownership transitions, restaurant conversions, and major Off-Prem activations. The position functions as the team's subject matter expert for Off-Prem systems, integrations, and operational workflows, partnering with internal teams and external vendors to ensure stable, accurate, and high-performing digital ordering experiences.

Following implementation, the Senior Analyst Off-Prem Implementation monitors restaurant performance, provides operational guidance to operators and field teams, and serves as the escalation point for complex Off-Prem operational issues. This position reports directly to the Manager, Off-Prem Operations.

Own Off-Prem onboarding and activation activities for new restaurant openings, ownership transfers, conversions, relocations, and major operational changes including Dual Brands. Coordinate activation of online ordering, delivery marketplace, catering, and related digital ordering platforms. Develop implementation plans, launch timelines, readiness checklists, and operational requirements. Validate restaurant readiness, menu availability, system configurations, and operational workflows prior to launch. Partner with Operations, Technology, Training, Marketing, and external vendors to ensure successful deployments.

Serve as the primary escalation point for complex Off-Prem operational issues not resolved through established support channels. Partner with Help Desk teams, technology partners, delivery service providers, and business stakeholders to resolve high-impact issues. Conduct root cause analysis and coordinate corrective action plans for recurring operational challenges. Maintain visibility into systemic issues and recommend process improvements. Provide subject matter expertise for Off-Prem systems, workflows, and operational processes.

Maintain expertise across online ordering, delivery marketplace, catering, and related Off-Prem technology platforms. Support validation of system configurations, menu publishing, integrations, and operational readiness activities. Participate in testing, release validation, and deployment readiness for platform enhancements and vendor updates. Partner with Technology, Menu Publishing, Olo, DSPs, and other vendors to ensure system changes are implemented accurately and with minimal restaurant disruption.

Maintain implementation standards, operational documentation, and platform knowledge resources.

Support rollout readiness activities for new Off-Prem initiatives and system enhancements. Maintain implementation documentation, operational procedures, and support resources. Document lessons learned, implementation standards, and operational best practices. Contribute operational expertise to future program design and enhancements. Identify opportunities to streamline workflows and improve operational execution.

Proven experience supporting restaurant operations, digital ordering platforms, or Off-Prem programs within a multi-unit environment Strong project coordination…