Field Services Manager - Animal Control

Overview

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

JOIN US & MAKE A DIFFERENCE!

THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING:
We commit to best practice and professional development through continuous education.

INTEGRITY:
We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION:

We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS:
We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE: Field Services Manager

FLSA: Exempt

JOB SUMMARY

Support the Director of Field Services in Management of the Field Services Program and animal control services personnel. The position includes management of animal control officers, enforcement of Municipal Ordinances, County Codes and State Laws pertaining to animals.

SUPERVISORY RESPONSIBILITIES: Animal Control Officers

Represent Pasadena Humane with professionalism and excellent customer service to law enforcement, public, and during events. Serve as a spokesperson when assigned.
Ensure humane animal treatment and staff safety.
Supervise Animal Control Officers in enforcement of laws, service response, and impounding animals.
Provide constructive feedback to staff to ensure consistency in quality of work.
Address client complaints and handle escalations.
Identify and report animal care, behavior, and medical concerns, document in shelter software.
Maintain accurate records for investigations and impounds; prepare cases for hearings and filings.
Manage department data, reporting, and ensure compliance with policies and laws.
Assist Director with budget management and operational performance.
Monitor quarantines and coordinate with LA County as needed.
Develop and implement training and SOPs in collaboration with the Director of Field Services.
Support professional development, cross-training, and coaching of staff and volunteers.
Hire, train, evaluate, and coach Animal Control team, including scheduling.
Maintain and schedule field service vehicles and emergency resources.
Monitor and recommend updates to field equipment.
Facilitate team meetings and support a positive work culture.
Collaborate on diversion/intervention cases and manage complex cruelty investigations.
Promote safety, compliance, and community-focused programs.
Attend meetings, deliver presentations, and engage in outreach and humane education.
Collaborate across departments and support special projects.
Uphold Pasadena Humane values, mission, and a culture of philanthropy.
Perform other duties as assigned.

• Bachelor’s degree is preferred but an equivalent combination of education and experience will be considered.
• 5 years experience working in Animal Control with a minimum 3 years experience in a supervisory role with training responsibilities.
• Possession of a valid and appropriate California Driver’s License and insurable to drive company vehicles, maintained during the course of employment
• P.O.S.T. Certified P.C. 832 Level-3
• California Humane Officer designation preferred
• Experience working with groups diverse in age, culture, and in varied settings
• Excellent interpersonal communication (both written and verbal), leadership, customer service, and public speaking skills, including the ability to write/edit materials for publication
• Bilingual (English/Spanish/Mandarin/Armenian) preferred
• Must understand, adhere to, and remain up to date with animal control-related policies, rules, laws and regulations.
• Must be a U.S. citizen (for Humane officer designation) or a permanent legal resident.
• Proven experience in building effective teams through management and coaching, performance management, providing constructive feedback, rewards and recognition, and goal setting
• Proficient in computer applications, including the shelter system, Microsoft suite and email.
• Commitment to improving professional skills and knowledge by attending seminars, workshops,…