Shift Manager Program

Pathway to Leadership:
Operations Lead Role

At Chick-fil-A Pasadena, we believe in developing exceptional leaders through a structured and intentional growth process. If you aspire to become an Operations Lead
, here’s what you can expect on your journey:

All candidates begin in the Team Member role for their first 90 days to build a strong understanding of our culture, guest experience, and daily operations.

After 90 days, your performance and leadership potential will be assessed to determine readiness for the Operations Lead Training Program
.

This program equips you with in-depth knowledge of Front of House and Back of House operations
, preparing you to lead effectively. The transition to an Operations Lead is based on competency and typically takes 6 to 12 months to complete.

This is a rigorous training process designed to develop high-caliber leaders who can lead both themselves and a team of 100+ . If you are seeking a quick promotion to a management role within 3 months
, this may not be the right fit. We are looking for dedicated, growth-minded individuals who are ready to commit to a leadership journey built on excellence, teamwork, and long-term success. If that sounds like you, we encourage you to continue towards the application process.

Are you passionate about leading a team in a positive and people-focused environment? Do you thrive in ensuring efficiency and delivering high-quality customer experiences?

Join Chick-fil-A as an Operation Lead and be part of a loving and dynamic team where you will lead, train, and inspire team members to uphold the restaurant's Vision and Values
. As an Operation Lead, you can open and close the restaurant, achieve daily goals, and ensure all team members are trained to the highest standards. This role offers a competitive wage starting at $21/hr, potentially growing to $25+ after promotion, along with benefits such as paid time off, health insurance, and employee discounts. You will gain valuable leadership skills and be part of a culture that values teamwork, care, and excellence.

• Open and Close the restaurant to standard.
• Lead the team to achieve daily goals and ensure quality customer experience.
• Train new and existing Team Members according to Chick-fil-A Pathway procedures.
• Provide meaningful feedback and coaching to all Team Members and Leaders
• Uphold our Operator's Vision and Values daily

• Build Training Plans
• Conduct Team Member Evaluations
• Conduct Training Alignments
• Maintains an encouraging and engaging attitude
• Maintains clear and open communication with Team Members and business leaders
• Leads with empathy and a servant's heart
• Adapts training approach based on different learning styles

• Three months of service or more at Chick-fil-A Pasadena
• Demonstrated proven leadership capacity and competency