Senior Director, National Sales and Account Management Business Services

Technical

Summary:

This position is responsible for leading the quoting shared service to ensure a consistent experience across multi-market Mid-Large and National Accounts customers and prospects and driving the strategy to scale this model to additional customers in future business cycles. In addition, this role is accountable for several key strategic programs with broad based impact across Sales & Account Management all focused on building a seamless quoting experience across Kaiser Permanente and laying the foundation for broader growth.

Job Summary:

Oversees the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Ensures consultation is provided to stakeholders and process owners by building and nurturing trusted partnerships between stakeholders and teams to drive process improvements. Oversees the development of strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate for continuous improvement by establishing cutting edge industry practices, standards, and benchmarks.

Champions large and complex change management activities associated with care delivery or clinical initiatives and oversees team members in performing complex data analyses to drive care delivery or clinical initiatives.

Essential Responsibilities:

+ Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent;

stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives.

Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.

+ Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities;

assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership;

provides influence and consultation in the development of the larger organizational or business strategy.

+ Oversees the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by ensuring the use of advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement into long-term strategies and business goals; guiding the deployment and integration of data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; guiding high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business…