Pasadena - Office Supervisor

Overview

At SEV Laser, we are a leader in the laser hair removal industry, delivering exceptional results and an outstanding client experience. We focus on advanced technology and personalized care, offering aesthetic services that empower individuals to feel confident in their skin. Our team is built on skilled professionals who are passionate and collaborative, with a commitment to growth through ongoing training and development.

SEV Laser admin staff are passionate about the beauty industry. We strive to make clients look and feel good, and to ensure they feel welcomed and appreciated in our offices. If beauty and customer relations are your passion, this may be a great fit.

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence:
  Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer
  
  Experience:
  
  Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Performance Culture:
  Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Implement team performance metrics and track progress regularly.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Grassroots Marketing Efforts:
  Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

This role will be based in our office at Sev Laser, working four days per week in the office between Monday and Saturday, where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture. The Office Supervisor at Sev Laser will have a significant impact on the success of our operations and the satisfaction of our customers.

SEV is an equal opportunity employer and encourages candidates of all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.