Director of Member Experience & Strategy
Job in
Pasadena, Los Angeles County, California, 91122, USA
Listed on 2026-09-10
Listing for:
Wescom Financial
Full Time
position Listed on 2026-09-10
Job specializations:
-
Management
Job Description & How to Apply Below
Wescom Financial in Pasadena seeks a Director of Member Experience to lead the MX function, setting strategy, governance, and the operating model to deliver member-centric outcomes.
The role oversees the journey framework, Voice of the Member, and analytics, partnering with senior leadership to drive loyalty, retention, and growth while guiding technology investments and building MX capabilities. This position offers a hybrid work arrangement with the Pasadena base.
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