Retail Store Manager

Address: 1271 North Lake Avenue, Pasadena, CA 91104, US

Compensation: $70,304.00 - $73,819.00 per hour

Title: Retail Store Manager

Location: Pasadena, CA

Compensation: $70,304.00 - $73,819.00 per hour

Retail Store Manager (RSM) role with Wireless Vision involves representing the T-Mobile brand and managing daily store operations to increase revenue and maintain standards of excellence. You will oversee recruitment, retention, and employee relations to develop top talent.

• Responsible for the full operation of the retail store, including opening, closing, staffing, service levels, cash handling, and inventory.
• Make staffing adjustments as needed to meet business needs.
• Spend majority of business hours on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Meet and exceed organizational and individual performance goals.
• Provide leadership designed to deliver high levels of customer service within established company policies.
• Screen and hire outstanding talent and recruit sales staff on an ongoing basis.
• Handle all aspects of retail including hiring, training, marketing, loss prevention, P&L, and team leadership.
• Ensure visual merchandising is appealing while adhering to T-Mobile standards.
• Motivate, coach, develop, lead, and train a winning sales team.
• Act as subject matter expert answering customer questions and providing recommendations.
• Keep sales associates up to speed on training for new products and offerings.
• Participate in community events, local marketing, and public relations activities to build a positive company image.
• May be required to perform additional tasks, duties, or projects as assigned.

• 2-3 years of management experience in retail or a customer-focused environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• High school diploma or GED required; college degree preferred.
• Excellent written and verbal communication skills.
• Strong organizational and problem‑solving skills.
• Competent in customer focus, change management, strategic thinking, and talent management.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

• Competitive paid time‑off program
• Medical, dental, and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace.