Store Assistant Manager - Pasadena Store

About The Arc

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. The organization depends on the diligence and devotion of its employees.

$21 per hour

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our Old Pasadena Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving, and teamwork skills, while contributing to the success of our Program and its participants.

• Opportunity for career growth.
• Paid time off.
• Employee discounts.
• Employee referral bonuses.
• Monthly management incentive bonus.
• Medical, dental, and vision.
• Retirement plan.
• AFLAC.
• Employee assistance program (EAP).

• Takes an active role and partners with the Store Manager in day‑to‑day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager — schedules store employees to ensure appropriate coverage in store and donation center. Coordinates daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Communicates any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develops strategies to improve service to maximize the customer experience.
• Supports Back Room Processing — ensures Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• Responsible for the supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property. Includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• Secures building during non‑operating hours with alarm system arming and alert protocol.
• Ensures safety measures are established and maintained consistent with ARC policy and governmental regulations, and safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory weekly store meetings. Attends ARC monthly safety meetings in Store Manager’s absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

• High School Diploma or equivalent.
• Minimum of 2 years previous retail management/supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid driver’s license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will…