Personal Banker SAFE Act, Pasadena - Hastings Branch

The Person al Banker SAFE Act is an entry‑level position responsible for assisting in the execution of sales, product, or service activities in coordination with the customer service team. The overall objective is to foster relationships with customers, build loyalty, and increase sales to individual consumer clients.

• Work with business credit requests less than $250K, recognize or refer larger lending opportunities, and cross‑sell treasury and related small‑business products.
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
• Assist in strategies to grow the small‑business client book and implement appropriate sales plans targeting Book of Business customers.
• Deliver client services, outbound calls, and inbound calls to acquire new relationships and deepen existing relationships through the cross‑sell of relevant products and services while delivering a remarkable client experience.
• Provide tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
• Recognize transaction needs of clients, educate them on all service and digital channels, and leverage technology and marketing tools available to uncover opportunities, and present product offers and financial solutions.
• Understand and comply with Citibank policies, standards, and procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0-2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; SAFE Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.

• Bachelor’s degree or equivalent experience.

Primary location:
Pasadena, California, United States. Base salary range: $58,190.00 – $81,210.00. Eligible employees may receive discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits: medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages including vacation, sick leave, and paid holidays. For additional information about Citi employee benefits, visit

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.