Personal Banker SAFE Act, Pasadena Branch, Officer

The Person al Banker SAFE Act is an entry‑level position responsible for assisting in the execution of sales, product, or service activities in coordination with the customer service team. The overall objective of this role is to foster relationships with customers, build loyalty, and help increase sales to individual consumer clients.

• Work with business credit requests less than $250K, recognize or refer larger lending opportunities, and cross‑sell treasury and related small‑business products.
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
• Assist in strategies to grow the small business client base and implement appropriate sales plans to target book‑of‑business customers.
• Deliver client services and outbound/inbound calls to acquire new relationships and deepen existing relationships through the cross‑sell of relevant products and services while providing a remarkable client experience.
• Provide tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs and providing appropriate referrals.
• Recognize transaction needs of clients, educate clients on all service and digital channels, and leverage technology and marketing tools to uncover opportunities; present product offers and financial solutions.
• Understand and comply with Citibank policies, standards and procedures.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0–2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; SAFE Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.

• Bachelor’s Degree/University degree or equivalent experience.

Annual salary range: $58,190.00 – $81,210.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also provides paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Primary

Location:

Pasadena, California, United States. Full‑time position.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.