Cycling Specialist - Incycle - Pasadena, CA

Cycling Specialist

Location:

Pasadena, CA

A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better.

The Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

• Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction
• Meet and make a connection with riders, asking questions, and listening to riders’ needs, then give options and advice on meeting those needs
• Inspire the rider to buy, celebrate the purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process
• Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• Maintain general cleanliness standards at store opening, throughout the day, and reset at close of business, including light janitorial duty
• Use company literature/resources and available training to stay current on product features
• Show regular, dependable attendance and punctuality

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ year of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits (if applicable in state)

* For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.