Joybird Design Sales Associate * STORE Pasadena*

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned to open and close the store with store keys and alarm code.
• Responsible for daily sales reporting to retail leadership.
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service.
• Effectively perform the Lead Sales Associate role, serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain showroom design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building a personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist leadership team to create programs and initiatives to improve customer experiences.
• Share valuable insights with product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

• Passion for driving the customer service experience.
• Proficient in managerial responsibilities as a Key Holder.
• Knowledge of furniture industry a plus.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills both written and verbal.

No direct reports but responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers.

Able to routinely move objects weighing over 50 pounds and to understand safety requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Base Compensation Range: $18 per hour
• Commission & Bonus:
  Earn more with UNCAPPED commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals.
• The Compensation Range is at least the local applicable minimum wage and up to the high‑earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.
• Weekly
  
  Hours:
  
  40

• Medical, Vision, Dental and Basic Life Insurance; 401(k) retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non‑exempt only) or state‑mandated sick time.
• More information can be found via:

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.

If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at  or by calling 734‑242‑1444.