Sales Development Representative

Who We Are

Scratch Financial ("Scratch") is a late stage venture‑backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award‑winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.

• Scratch Pay:
  Point‑of‑sale lending, including a BNPL offering and longer‑term payment plans
• Scratch Checkout:
  Payment processing integrated with the veterinary practice management software

Being a Sales Development Representative (SDR) at Scratch is both challenging and rewarding. This is an opportunity for those who want to be part of something bigger than themselves: improving the lives of pets and the people who care for them. SDRs play a critical role in connecting with veterinary hospitals, educating them on how Scratch Checkout can simplify payment processing, increase client satisfaction, and improve cash flow for their practices.

• Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups via phone, email, and social outreach.
• Master the value proposition and benefits of Scratch’s payment platform and financing options.
• Generate and qualify leads through cold‑calling, targeted email campaigns, and account research.
• Book meetings and product demos for Account Executives with qualified prospects.
• Maintain accurate records of outreach activities and customer information in Hub Spot for transparency and pipeline management.
• Stay informed on veterinary industry trends, payment technology developments, and competitor offerings.
• Drive results through a positive, proactive, and no‑excuses attitude on every call and meeting.
• Consistently meet or exceed pipeline creation and meeting‑setting metrics.

• Previous sales experience, ideally within the Fin Tech industry.
• Strong ability to understand and communicate technology solutions clearly to non‑technical audiences.
• Previous success in meeting or exceeding quotas as a Sales Development Representative, Inside Sales Representative, Account Executive, or similar role.
• Experience using modern sales tools including Hub Spot, Gong, and Google Workspace.
• Excellent communication, relationship‑building, and negotiation skills.
• Entrepreneurial, self‑starter mindset with outstanding time‑management skills.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• For those local to Pasadena, CA – a hybrid model of 3 days in office will be expected.

• 1+ year of inbound/outbound sales experience.
• Background in veterinary, pet healthcare, or healthcare technology sales is a plus.
• Prior experience working in a fast‑paced startup environment or high‑growth company.

Our sales team works collaboratively with veterinary practices to improve care accessibility and streamline payment workflows. We educate, inspire, and empower teams to provide care without the constraints of upfront payment concerns.

• Competitive base salary ranging from $60,000 – $70,000 and OTE of $80,000 – $100,000.
• Remote‑first company, with hybrid options and a Pasadena office with snacks, beverages, and more.
• Unlimited PTO, covered healthcare, 401(k) match, cell plan reimbursement, and monthly recognition opportunities.
• Learning platforms and resources for professional growth.
• Equity retention policy to grow with the company.
• Generous parental leave.

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.