Telesales Representative

Overview

JOB TITLE: Telephonic Sales/Broker Support Representative FLSA STATUS: Non-Exempt

REPORTS TO: Manager of Sales and Marketing

JOB SUMMARY: Answer phones and enroll prospective members into Imperial Health Plans. When in the field conduct sales/educational seminars, self-generate leads and develop community-based partnerships.

• Answer incoming calls and work to sell prospective members Imperial products and services using approved scripts.
• Assist with broker inquiries and relate to ready-to-sell status, Book of Business requests, commissions inquiries.
• Go off-script when necessary to build relationships with potential members or answer questions they have not addressed in the script.
• Advise prospective and current members by answering questions and addressing concerns about Imperial products and services.
• Update databases/systems with new information every time a member calls, and back up data regularly to protect sensitive member information (PHI).
• Complete all enrollment forms and record logs to create accurate, detailed files for each member.
• In the field position: cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners and the community served through telephonic, virtual, and face-to-face interactions with individuals and groups.
• Adheres to payroll policies and properly uses the timekeeping system with minimal manual changes.
• Maintains regular and consistent attendance.
• Adheres to Compliance Plan and HIPAA regulations.

• Takes on special projects as needed.
• Performs other duties as assigned.

• High school graduate or equivalent
• Previous call center experience preferable in the healthcare (Medicare/Medicaid) setting
• Bilingual (Spanish) requested but not required

• Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.
• Strong organizational, interpersonal, communication and presentation skills.
• Knowledge of Microsoft Word, Excel, Outlook and Power Point
• Positive and encouraging attitude with other sales representatives and adopts a team mentality.
• Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain appropriate level of confidentiality and privacy.
• Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
• Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
• Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
• Ability to effectively prioritize items/tasks as required.
• Willingness and ability to take initiative and be a self-starter.
• Willingness and ability to understand and comply with Federal, State, and local regulations.

• California Life and Health License required