Telesales Representative

Job Description

JOB TITLE: Telephonic Sales/Broker Support Representative

FLSA STATUS: Non-Exempt

DEPARTMENT: Sales

REPORTS TO: Manager of Sales and Marketing

JOB SUMMARY: Answer phones and enroll prospective members into Imperial Health Plans. When in the field conduct sales/educational seminars, self-generate leads and develop community-based partnerships.

• Answer incoming calls and work to sell prospective members Imperial products and services using approved scripts.
• Assist with broker inquiries and relate to ready to Sell status, Book of business requests, commissions inquiries.
• Go off-script when necessary, to build a relationship with potential members or answer any questions they have not addressed in the script.
• Advise prospective and current members by answering questions and addressing concerns about Imperial products and services.
• Update database/systems with new information every time a member calls, and back up data regularly to protect sensitive member information (PHI).
• Complete all enrollment forms and record logs to create accurate, detailed files for each member.
• In the field position: will cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners and the community served through telephonic, virtual, and face-to-face interactions with individuals and groups.
• Adheres to payroll policies and properly uses timekeeping system with minimal manual changes.
• Maintains regular and consistent attendance.
• Adheres to Compliance Plan and HIPAA regulations.

• Takes on special projects as needed.
• Performs other duties as assigned.

• Continuous Learning:
  Attend staff meetings as required and attend appropriate training, seminars and workshops as required.
• Customer Focus:
  Maintains client/customer confidentiality and privacy in accordance with HIPAA regulations, and IMAS’s Standards of Conduct.
• Fosters appropriate communication and relations with Supervisor, co-workers, and other staff.
• Quality/Process Improvement/Safety:
  Reports issues of security, health and/or safety to appropriate supervisor as soon as practicable and supports and demonstrates safety throughout all duties performed.
• Follows established policies and procedures and understands and complies with all regulators and standards set forth by governing entities.

• Education / Experience:
  • High school graduate or equivalent
  • Previous call center experience preferrable in the healthcare (Medicare/Medicaid) setting
  • Bilingual (Spanish) requested but not required
• Skills / Knowledge / Ability:
  • Ability to build community relationships, driving self-generated sales and meeting sales goals and metrics while working independently.
  • Strong organizational, interpersonal, communication and presentation skills.
  • Knowledge of Microsoft Word, Excel, Outlook and Power Point.
  • Positive and encouraging attitude with other sales representatives and adopts a team mentality.
  • Willingness and ability to read, write, speak, understand English and have the communications skills necessary to provide accurate information to residents and staff.
  • Willingness and ability to follow written and verbal direction in English.
  • Willingness and ability to maintain appropriate level of confidentiality and privacy.
  • Willingness and ability to interact professionally with all customers, members, and co-workers, individually and as part of a team.
  • Willingness and ability to effectively handle multiple items/tasks as required and adapt favorably to changing priorities.
  • Willingness and ability to make appropriate judgments, decisions and problem solving in a timely manner and within the context of the situation at hand.
  • Ability to effectively prioritize items/tasks as required.
  • Willingness and ability to take initiative and be a self-starter.
  • Willingness and ability to understand and comply with Federal, State, and local regulations.
• Licensure / Certificate / Training:
  • California Life and Health License required
  • Valid state driver's license