Retail Sales Assistant Jewelry: Brilliant Earth

Retail Sales Assistant Jewelry:
Brilliant Earth
Brilliant Earth Pasadena, CA Start Date
09/05/2026

19 Part-Time

The Retail Sales Assistant Jewelry position at Brilliant Earth is a part-time role in the Pasadena, California showroom. The targeted pay is $18 to $20 per hour. The assistant helps customers with jewelry purchases, manages sales leads and supports online inquiries, appointments, inventory and showroom presentation.

The position requires a customer-focused communicator who can work part-time, including weekend days. Daily work includes learning about diamonds, gemstones and fine jewelry, reviewing customer feedback, coordinating shipments and using an ERP system. Brilliant Earth also requires a resume, a cover letter and a sentence about the applicant's favorite diamond shape.

• Employer:
  
  Brilliant Earth
• Employment type:
  
  Part-time
• Workplace:
  In-person Pasadena showroom
• Pay: $18 to $20 per hour targeted budget

The application requires a resume and cover letter, along with a sentence about a favorite diamond shape. The hiring process includes a recruiting-team phone call, an online exercise and a video interview with a leader.

The assistant helps customers with jewelry purchases and supports the sales team in an in-person showroom. The position responds to online inquiries, live chats and phone calls, then confirms showroom appointments and conducts post-sale appointments. Customer feedback becomes part of the ongoing service work.

The role combines face-to-face retail with digital customer contact. A clear communicator answers product questions, keeps appointments accurate and follows each inquiry through the appropriate sales channel. The Pasadena team also maintains a waiting area and applies showroom security policies.

Brilliant Earth expects the assistant to manage sales leads and meet sales and revenue targets. Diamond, gemstone and fine jewelry knowledge develops through the work, training opportunities and customer conversations. The Pasadena jewelry sales roles in this field depend on accurate product information and attentive follow-up.

Jewelers of America identifies jewelry sales technology such as computers, email, social media, inventory systems and customer relationship management systems. The profession also uses listening, product education and problem solving to help customers make informed decisions. Those skills support both appointment-based service and online inquiries.

• Assist with jewelry purchases and sales leads
• Respond to live chat, phone and online customer inquiries
• Confirm showroom appointments and conduct post-sale appointments
• Build knowledge of diamonds, gemstones and fine jewelry
• Review customer feedback and maintain service standards

The assistant uses ERP systems and helps manage product shipments and inventory. The position maintains showroom appearance and merchandising, coordinates facilities maintenance and opens or closes the showroom and waiting area. Waiting-room and security policies remain part of the operating routine.

The Pasadena work is in person inside a fast-paced luxury showroom. Attention to detail supports product handling, appointment preparation, shipment coordination and the presentation of merchandise. The assistant also advocates for Brilliant Earth's mission during customer interactions.

The position is part-time and includes weekend days. Brilliant Earth lists career growth, training opportunities, annual 360 reviews, employee jewelry discounts and sales incentive programs among the role's benefits. Mental wellness resources and 24/7 Employee Assistance counseling are also included.

Additional benefits include a 401(k) match, paid parental leave and pre-tax commuter benefits. The sales certification levels from Jewelers of America describe a progression from Certified Sales Professional to Certified Senior Sales Professional. Product knowledge and customer-service experience can support advancement into broader jewelry sales work.

Brilliant Earth describes its business as an e-commerce jeweler working toward a more transparent, sustainable, compassionate and inclusive jewelry industry. The Pasadena role connects that mission to showroom service, digital inquiries and product education.

The hiring process is free from harassment and discrimination under the employer's stated policy. An accommodation contact is available at acco, and applications are accepted on a rolling basis without a stated deadline.