Field Service Technician Team Lead - Industrial Refrigeration

Field Service Technician Team Lead – Midwest Team

GEA Group is searching for an experienced Field Service Technician Team Lead to join our Midwest Team. The ideal candidate would reside around the Houston or Oklahoma area.

• Creates an inspiring team environment with a culture of open communication.
• Monitors team performance and reports on metrics.
• Delegates tasks and sets deadlines.
• Discovers training needs and provides coaching.
• Actively listens to team members’ feedback and resolves any issues or conflicts, at times with branch manager’s support.
• Performs field service duties as a specialist and capable of performing all Field Service Technician III tasks, including:
  • Provide troubleshooting support to improve machinery operation with respect to plant/refinery operation.
  • Proficiently train customers on the operation of the equipment.
  • Act as a mentor to junior technicians by providing on the job training, ensuring work is completed correctly, and providing the branch manager feedback on performance and suggestions.
• Performs other duties as assigned.
• Responds to customer requests and field dispatches.
• Meets with customers at site to go over the nature of service or repair.
• Provides advanced technical support and performs advanced troubleshooting to the compressor package.
• Provides advanced technical support and performs advanced troubleshooting on electrical & control systems.
• Provides advanced technical support and performs advanced troubleshooting of refrigeration system.
• Performs retrofitting of industrial control panels across multiple manufacturers.
• Completes routine maintenance or repair, in accordance with ANSI/IIAR-6 2019, as applicable.
• Inspects machinery to confirm proper working order.
• Provides preventative measure suggestions.
• Discusses work completed with customers.
• Submits all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe.
• Performs after‑hours telephone troubleshooting support.

• Minimum of a high school diploma or GED required.
• Technical school certification in refrigeration or similar field is preferred.
• ANSI/IIAR-6 certification required or must be able to obtain certification within 1 year.
• RETA CIRO Certification is preferred.
• Minimum of 10 years of experience in industrial refrigeration.
• Capable of reading P&IDs and electrical schematics.
• Strong mechanical and electrical aptitude.
• Knowledge of the major components pertaining to a refrigeration system.
• Advanced knowledge of screw and piston type compressors and their packages.
• Advanced working knowledge of electrical systems, wiring, and control schemes.
• Advanced working knowledge of industrial control panels.
• Ability to act as a trainer or mentor to junior field service technicians.
• Ability to travel 90% of the time.

The typical base pay range for this position at the start of employment is expected to be between $56.00 - $67.00 per hour. The pay range is not a guarantee of compensation or salary; the estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job‑related reasons.

You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards. This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

• Medical, dental, and vision coverage begins on your first day.
• 12 paid holidays, including a flexible floating holiday, and 136 hours of paid time off.
• 7% 401(k) employer match to help grow retirement savings.
• Tuition reimbursement to further your education or skillset.
• Wellness incentive program rewards healthy habits.
• Confidential Employee Assistance Program for personal or professional guidance.
• Flexible Health Savings and Spending Accounts to manage out‑of‑pocket expenses.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status, or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.