Community Services Representative I (WIC Receptionist) - Limited Term

Community Services Representative I - Front Desk Receptionist

The City of Pasadena Public Health Department is seeking a skilled and passionate Community Services Representative I to serve as a Front Desk Receptionist in the Women, Infants, and Children (WIC) Program. This position plays an important role in supporting families, ensuring smooth daily operations, and contributing to the delivery of high-quality WIC services.

The ideal candidate will demonstrate excellent customer service skills and a genuine desire to support WIC families, communicate clearly and professionally in English, and show compassion, patience, and strong problem-solving abilities. They will thrive in a collaborative, team-oriented environment, be able to multitask effectively in a fast-paced setting, and possess experience with video conferencing platforms, digital tools, and standard computer equipment.

This candidate will be comfortable working with diverse populations, consistently deliver customer focused service, and—ideally—be bilingual in English and Spanish.

For over 125 years, the Pasadena Public Health Department has been responsible for helping protect, maintain, and improve the health of the Pasadena community. The City of Pasadena is one of only three cities in the State of California that maintains its own independent local health jurisdiction with responsibility for a wide variety of services that support the three core functions of assessment, policy development, and assurance.

This is a limited-term grant funded position with current funding through September 30, 2026, with the possibility of continued funding to local WIC agency through the current three-year contract for FFY , commencing on October 1, 2025, and ending September 30, 2028. Many public health positions are funded through external grants with various time durations. We are excited about serving our community and we hope you are too!

Come join our team and grow with us!

Please note:

This recruitment is open until filled, with a first review of applications scheduled for August 27, 2026. Apply now!

The major responsibilities of this position are listed below. For more detailed information, please review the Community Services Representative I job description.

• Performs a broad range of clerical and client support duties, including greeting clients, responding to phone calls, text messages, and general inquiries.
• Assists with client screening and referrals to appropriate services.
• Promotes breastfeeding as the preferred infant feeding method, and models positive breastfeeding attitudes.
• Attends monthly WIC staff meetings, department meetings, WIC LMS trainings and other training courses as appropriate.
• Keeps accurate records of all contacts and documents appropriately in WICWISE (WIC Information System Exchange).
• Schedules appointments and screens clients in WICWISE system
• Provides and assists with orientation classes and provides technical support for WICHealth.org
• Abides by confidentiality protocol and practices good judgment.
• Provides referrals as needed.
• Collaborates with the WIC staff to provide services to participants in a timely manner and fosters teamwork.
• Keeps accurate records of hours worked and mileage to places traveled.
• Demonstrates intermediate software application experience (attaching videos, files, texting, emailing, internet searches, etc.).
• Takes height and weight measurements for women, infants, and children, following program protocols and perform non-invasive hemoglobin screening
• Demonstrates ability to work in a team environment and work independently with limited direction from supervisors.
• Conducts outreach activities as needed.
• Performs related duties as assigned.

The following list represents the core competencies needed for success in this position.

• Learning Agility – Seeking learning opportunities and applying the lessons to one's work.
• Professional Integrity & Ethics – Displaying honesty, adherence to principals, and personal accountability.
• Self-Management - Showing personal organization, self-discipline, and dependability.
• Oral Communication - Engaging effectively in dialogue.
• Writing –…