Automotive TireService Advisor

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Free uniforms
• Paid time off
• Stable working hours
• Excellent training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and accidental benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance.

This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs.

• Perform all duties and skills of a Service Advisor.
• Understand the skills and processes of Service Technician II (Retail & Commercial).
• Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Document the customer's concerns and collect relevant information.
• Recommend tires and basic services based on the vehicle's condition and the customer's concerns.
• Provide clear explanations of recommended tires and/or services, including costs and time frames.
• Provide customers with accurate cost estimates for proposed tires and/or basic services.
• Schedule tires and basic mechanical service.
• Communicate higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educate customers about the importance of routine maintenance.
• Order necessary tires for customers.
• Understand inventory and ensure the availability of required tires.
• Educate customers on tire and basic service best practices and answer questions.

• High School Diploma or Equivalent.
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus.
• Willingness to pursue TIA certification with company support and assistance.
• Valid driver’s license and acceptable driving record required.
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• Ability to upsell services and products based on vehicle condition and customer needs.