Call Center Associate

Overview

Ultimate Staffing is partnering with a reputable law firm client in the legal/financial services industry to hire Call Center Agents for their Pasadena office. This is an excellent opportunity for customer service or collections professionals seeking stability, bonus potential, and a path to permanent employment.

Title: Call Center Agent

Location: Pasadena, MD

Work Environment: 100% Onsite

• Pay Rate: $19-$23/hour (depending on experience)
• Bonus Program:
• Group bonuses monthly
• Top performers bonus
• Schedule:
• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:00 PM

• Handle high‑volume inbound calls from consumers regarding outstanding obligations
• Provide professional, empathetic customer service
• Educate consumers on account status and available resolution options
• Follow pre‑approved call scripts
• Accurately document conversations and updates using CRM software
• Act as an extension of customer service

• Prior experience in customer service or collections (required)
• Comfortable being on the phone for the majority of the workday
• Ability to follow scripts, policies, and compliance standards
• Strong communication, listening, and problem‑solving skills
• Bilingual skills are a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles  Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.