Personal Line Director of Operations Job Pasadena area,Maryland USA,Management

Benefits:

Health insurance
Opportunity for advancement
Profit sharing
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks

Huff Insurance, a long‑standing family‑owned independent agency, is seeking an experienced Personal Lines Department Manager to lead our growing PL team. We are known for our educational approach, strong digital presence, and commitment to exceptional client service. This role is central to our next phase of growth.

Responsibilities

Lead, coach, and support Personal Lines Account Managers and CSRs
Oversee daily workflow, task distribution, and service standards
Manage renewals, endorsements, remarketing, and escalated client issues
Improve processes, implement automation, and ensure workflow consistency
Drive retention goals (target 92–95%) and support cross‑selling initiatives
Ensure accuracy, compliance, and quality control across the department
Collaborate with agency leadership on strategy, reporting, and staffing

Qualifications

5+ years of Personal Lines insurance experience
2+ years in a leadership or supervisory role
Active P&C license (MD or ability to obtain)
Strong knowledge of PL coverage, underwriting, and carriers
Experience with agency management systems (Applied Epic preferred)
Excellent communication, coaching, and organizational skills
What We Offer
- Competitive salary + performance incentives
- Health, dental, vision, retirement plan
- Paid time off and holidays
- Professional development support
- A positive, family‑centered culture
- Opportunity to shape a key department in a growing agency

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.