Personal Lines Account Manager | Sales + Service | Family-Owned Agency

Tired of being stuck in a service-only insurance role? Join an agency that allows you to build relationships, close business, conduct meaningful account reviews, and directly impact your income and career growth.

Do you love helping people, building relationships, and finding solutions that make a real difference in clients' lives? Are you energized by sales opportunities but equally passionate about delivering exceptional customer service?

Huff Insurance is looking for an outstanding Personal Lines Account Manager to join our team. This is not your typical service role. We're seeking someone who enjoys building relationships, uncovering opportunities, closing new business, and helping clients protect what matters most.

Tired of being stuck in a service-only insurance role? Join an agency that allows you to build relationships, close business, conduct meaningful account reviews, and directly impact your income and career growth.

Do you love helping people, building relationships, and finding solutions that make a real difference in clients' lives? Are you energized by sales opportunities but equally passionate about delivering exceptional customer service?

Huff Insurance is looking for an outstanding Personal Lines Account Manager to join our team. This is not your typical service role. We're seeking someone who enjoys building relationships, uncovering opportunities, closing new business, and helping clients protect what matters most.

As a Personal Lines Account Manager, you will be responsible for growing and managing a book of business through a combination of sales, account management, and proactive client outreach.

• Close new personal lines business opportunities and achieve agency growth objectives
• Conduct comprehensive account reviews to identify coverage gaps, discounts, and account-rounding opportunities
• Deliver exceptional customer service on billing questions, claims, endorsements, and policy changes
• Educate clients on insurance coverages and provide professional recommendations
• Follow up on leads, unsold quotes, and lost business opportunities
• Generate referrals and strengthen client relationships
• Cross-sell and round accounts including umbrella, life, recreational vehicle, and specialty products
• Build long-term relationships that improve retention and client satisfaction
• Maintain accurate documentation and follow agency procedures

• Loves helping people and building trust
• Is confident asking for the sale
• Enjoys uncovering opportunities through conversations
• Takes ownership and follows through
• Communicates clearly and professionally
• Has strong organizational and time-management skills
• Is positive, coachable, and team-oriented
• Wants to grow personally and professionally

• Property & Casualty Insurance License (or ability to obtain quickly)
• Insurance agency experience preferred
• Personal Lines experience strongly preferred
• Strong sales and relationship-building abilities
• Excellent verbal and written communication skills
• Experience working with agency management systems is a plus

At Huff Insurance, we've been serving Maryland families and businesses for more than 66 years. We combine the resources of a leading independent agency with the warmth and values of a family-owned business.

When you join our team, you're joining a culture that values:

• Relationships over transactions
• Personal and professional growth
• Teamwork and accountability
• Community involvement
• Doing the right thing for clients every time

• High client retention and satisfaction
• Consistent new business production
• Meaningful account rounding and cross-selling
• Strong referral generation
• Positive impact on both clients and teammates

If you're looking for more than just a job and want a career where you can make a difference, grow your income, and be part of an award-winning team, we'd love to hear from you.