Customer Partner; Sales Executive

Overview

We are building a team of trailblazers, who embody growth, impact, and excellence. Pinnacle is committed to building future leaders through a dedicated career program where you are in control of your own professional journey.

Pinnacle serves a variety of industries, including:

• Oil & Gas
• Food & Beverage
• Specialty & Petrochemical
• Pharmaceutical
• Mining
• Agriculture & Fertilizer
• Lumber
• Water & Wastewater

Pinnacle is focused on helping industrial facilities improve reliability performance, resulting in increased production, optimized spending, and improved process safety and environmental impact. We bridge the gap between data and reliability decisions by combining reliability engineering expertise with data science and technology.

The Pinnacle Way is our framework for ensuring that each of our teams operates with excellence while we consistently meet customer needs and provide a world‑class experience.

Career Growth: Pinnacle supports professional development with comprehensive onboarding, training, and leadership programs.

Innovative Culture: We embrace curiosity, engagement, and a commitment to excellence in everything we do.

Work Environment: A collaborative, supportive work culture with strong team dynamics, open access to leadership, and fun workplace perks such as quarterly fellowship events, family gatherings, a free premium coffee bar, and an on‑site gym.

You are a results‑driven and strategic Partner (salesperson) who drives leading‑edge reliability solutions in the industrial sector. The ideal candidate will have a deep understanding of industrial operations, a strong sense of curiosity and a drive to understand, an ability to communicate complex solutions clearly, and a passion for helping customers improve their operational efficiency, uptime, and overall productivity.

Market and Customer Awareness: Continuously monitor and analyze industry trends, competitor offerings, and customer business (quarterly earnings, key announcements, incidents, key role changes, and related) to ensure understanding across market and customer fundamentals.

Client Relationship Management: Build and maintain strong, long‑term relationships with key decision‑makers and influencers within client organizations, including senior leadership, operational managers, and procurement teams.

Strategy Development & Execution: Develop and execute a comprehensive strategy to accelerate value add across customer operations, including identification of key sites, key customer relationships, key value add opportunities, and ways to pilot solutions to then scale across entire companies.

Ensure Alignment and Key Reporting: Work with the Pinnacle team to ensure alignment with key customers across projects and potential opportunities. Examples include ensuring clear communication of new scopes of work across customer and Pinnacle stakeholders, strong kick‑offs, standardized and value‑add reporting to customers of ongoing projects, and escalation protocol for wins or misses.

Ensure Sales Reporting Up‑to‑Date: Ensure key sales opportunity tracking, revenue projections, and customer strategy manager remain up‑to‑date per expectations.

Opportunity Management:
Understanding of Customer Pain Points and Needs: Work closely with potential clients to understand their unique operational challenges, particularly in asset management, equipment reliability, and maintenance, and business value opportunity around reliability improvement (increased uptime, productivity improvements, spend optimization, and risk mitigation).

Consultation, Analysis & Solution Design and Presentation: Act as a trusted advisor to clients, providing insights and recommendations based on industry trends, best practices, and customer‑specific needs. Work with the Pinnacle Solutions and Technology teams to design the right solutions for the customer to address pain points and business needs. Present tailored solutions that demonstrate clear, measurable value.

Negotiating Complex Sales: Ensure key stakeholders are identified related to the opportunity…